TriCounty Voice Services

Voice

With plenty of modern calling features, voice messaging and more, TriCounty Broadband has solutions for your landline telephone in Beaufort, Washington, and Hyde counties. We currently serve 964, 935, and 927 exchanges. Please call 252.964.8000 or visit our business office to begin your request for telephone service.

Rates & Packages

Local Calling Areas

Calling From: Your Local Area Includes:
Aurora Bath, Belhaven, New Bern, Pike Road, Pinetown, Sidney & Washington
Bath Aurora, Belhaven, Pike Road, Pinetown, Sidney & Washington
Belhaven Aurora, Bath, Pike Road, Pinetown, Sidney & Washington
Pike Road Aurora, Bath, Belhaven, Pinetown, Plymouth, Sidney & Washington
Pinetown Aurora, Bath, Belhaven, Pinetown, Plymouth, Sidney & Washington
Sidney Aurora, Bath, Belhaven, Pike Road, Pinetown & Washington
Washington Aurora, Bath, Belhaven, Pike Road, Pinetown & Sidney
Engelhard Swan Quarter
Ocracoke None
Swan Quarter Engelhard
Creswell Columbia & Plymouth
Plymouth Creswell, Pike Road, Pinetown & Williamston

Competitive Rates & Services

TriCounty rate plans are competitive with those of the major long distance carriers. We offer a full range of toll services, including international calling plans, operator services, data circuits, and 800 Service. Business customers enjoy the same low rates as residential customers.

TCC Basic Plan

  • 15¢ per minute, 24/7 (in the 48 contiguous states)

TCC Flat Rate Plan

  • 9¢ per minute (State-to-State)
  • 12¢ per minute ( North Carolina calls) $4.50 monthly recurring charge
  • 800 Service

*All rates are subject to change

These exchanges may be dialed using 7 digits, but long distance charges apply. TriCounty Broadband bundles offer unlimited long distance. Call the TriCounty Broadband business office for details! 252.964.8000

Calling From: Your 40-Mile Toll Area Includes:
Pike Road Bayboro, Colerain, Columbia, Creswell, Edenton, Engelhard, Greenville, Hamilton, Hertford, Robersonville, Swan Quarter, Welch, Williamston, Windsor
Pinetown Ayden, Bayboro, Bethel, Creswell, Edenton, Greenville, Grifton, Hamilton, Lewiston, New Bern, Robersonville, Swan Quarter, Vanceboro, Williamston, Windsor
Sidney Bayboro, Columbia, Creswell, Engelhard, Greenville, New Bern, Oriental, Plymouth, Robersonville, Swan Quarter, Vanceboro, Williamston, Windsor
Rate Discounts & Application Periods for 40-Mile Plan:
  Mon-Fri Sat & Sun Sat Sun
8:00 AM - 5:00 PM $0.15/min $0.10/min    
5:00 PM - 11:00 PM $0.12/min   $0.10/min $0.12/min
11:00 PM -  8:00 AM $0.10/min $0.10/min    

$1.95/month - The Plan covers telephone jack(s) and wiring for phone jack(s) that are installed by TriCounty Broadband. Jacks and wiring by others are not covered.

Calling Features

Don't let your phone rule your life

TriCounty Broadband offers all the calling features you want and need to tame your telephone and put you in charge. Explore the features below to learn more.

Cost: Caller ID - $4.00 per month

Caller ID Deluxe - $5.95 per month

Caller ID lets you see the calling party's telephone number before answering a call. A special display device located on or next to your telephone is required to allow you to view the calling number.

Caller ID Deluxe allows you to see the calling party’s telephone number and telephone listing (name).

Cost $0.75/Use or $1.50/Month

Call forwarding automatically forwards your call to another location.

* Note: You, not the originating party, are billed for any toll charges when the forward-to number is outside your local area. The forward-to number can be canceled and a new number selected at any time.

Cost: $0.75/Use or $3.00/Month

Call Return allows you to dial a code and have a call automatically returned to the last party who called or attempted to call you.

* Note: Non-published numbers and long distance Do Not Work with this feature.

Cost: $3.00 per month

Call Screening allows you to create a list of telephone numbers from which you do not wish to receive calls. Calls from telephone numbers on your list are sent to an announcement that informs the caller that you are not receiving calls at this time.

Note: This feature Does Not Work for cell phone numbers or out of area calls.

Cost: $0.75/Use or $1.50/Month

Call Trace allows you to automatically request a trace of an obscene, threatening or harassing call. After receiving such a call, you simply dial a special code to have the calling party's telephone number printed at the TriCounty Broadband.

Cost: $3.00 per month

Call Waiting informs you that another party is trying to contact you while you are engaged in another telephone conversation. You can answer the incoming call and talk privately without losing the original party. You can also alternate between parties.

Cost: $1.50 per month

Delay Fixed Call automatically dials a predetermined number, if NO number is dialed within 25 seconds after the handset is lifted.

* Note: This feature is useful in situations such as an elderly or disabled person who may need to signal for help by just lifting the handset.

Cost: $3.00 per month

Do Not Disturb allows you to prevent calls from ringing at your telephone. Only callers who have your Personal Identification Number (PIN) can override this feature and ring your telephone.

Cost: $3.00 per month

Immediate Fixed Call automatically dials a predetermined number immediately after the handset is lifted. It can be used to dial another business location by customers in need of a special service or information. No other outgoing calls are possible.

Cost: $9.50 per month

The Mainstreet Messenger is a special type of telephone that allows the elderly or disabled to call for assistance by using a special pendant.

In addition, if the telephone is not used within a specified time, Mainstreet Messenger will automatically alert a specified person to check for the possibility of an emergency situation.

Cost: $4.00 per month

Personal Ringing allows you to have up to two telephone numbers with unique ringing patterns (and unique Call Waiting tones if you have the Call Waiting feature).

Cost: $1.50 per month

Preferred Call Forwarding allows you to create a list of telephone numbers that are to be forwarded when they call you. When you activate this service, and a call arrives from a telephone number that is on your list, the call is forwarded. All other calls will ring your telephone in the normal fashion.

Cost: $4.00 per month

Priority Ringing allows you to program your telephone line to ring with a special ringing pattern whenever you are called from a select list of telephone numbers. If you also have Call Waiting, you will hear a distinctive Call Waiting tone whenever someone on your list calls you while you are on the telephone.

Cost: $3.00 per month

Repeat Dialing allows you to dial a code to have your telephone continuously attempt to redial a busy number that you tried to call. When the line is free, you will be alerted with a special ringing, and a call will automatically be made. You can also use Repeat Dialing to redial the last number you called.

Cost: $3.00 per month

Special Call Acceptance allows you to screen incoming calls by creating a list of telephone numbers from which you are willing to accept calls. Calls from telephone numbers not contained on your list are sent to an announcement that informs the caller that you are not receiving calls at this time.

Cost: 8-number option - $1.50 per month

30-number option - $3.00 per month

Speed Calling, abbreviated dialing, lets you store frequently called numbers and place such a call by dialing a one or two digit code. This includes long distance numbers that are accessible by direct dialing.

Cost: $0.75/Use or $3.00/Month

Three-Way Calling allows you to add a third party to a previously established connection. If either party hangs up after the conference, you are still connected to the remaining party.

Cost: - $3.00 per month

Toll Barred restricts all toll calls, including numbers in TriCounty Broadband’s 40 mile plan, from being called.

* Note: No long distance calls can be dialed from your telephone.

Cost: - $4.00 per month

Toll Barred with PIN restricts all toll including 40 mile plan. Calls may be placed only by using your Personal Identification Number (PIN).

Cost: $3.95 per month

Voice mail automatically records your messages while you are on or away from your telephone.

 

Additional Information

Interest or Dividends on Capital Prohibited Tri-County Telephone shall at all times be operated on a cooperative non-profit basis for the mutual benefit of its patrons. No interest or dividends shall be paid or payable by the cooperative on any capital furnished by its patrons.

Patronage Capital in Connection with Furnishing Telephone and Other Communication Services In the furnishing of telephone and other communication services the cooperative's operations shall be so conducted that all patrons, will through their patronage, furnish capital for the cooperative. In order to induce patronage and to assure that the cooperative will operate on a non-profit basis, the cooperative is obligated to account, on a patronage basis, to all its patrons for all amounts received and receivable from the furnishing of telephone and other telecommunications and information services in excess of operating costs and expenses properly chargeable against the furnishing of such services. All such amounts in excess of operating costs and expenses at the moment of receipt by the cooperative are received with the understanding that they are furnished by the patrons as capital.

The cooperative is obligated to pay by credits to a capital account for each patron all such amounts in excess of operating costs and expenses.

The books and records of Tri-County TMC shall be set up and kept in such a manner that at the end of each fiscal year the amount of capital, if any, so furnished by each patron is clearly reflected and credited in an appropriate record to the capital account of each patron.

The cooperative shall within a reasonable time after the close of the fiscal year notify each patron of the amount of capital so credited to his account; provided that individual notice of such amounts furnished by each patron shall not be required if the cooperative notified all patrons of the aggregate amount of such excess and provides a clear explanation of how each patron may compute and determine for himself the specific amounts for capital so credited to him. All such amounts credited to the capital account of any patron shall have the same status as though it had been paid to the patron in cash in pursuance of a legal obligation to do so and the patron had then furnished the cooperative corresponding amounts for capital.

All other non-operating revenue received by the cooperative from its operations in excess of cost and expenses may, insofar as permitted by law, be:

  1. Used to offset any losses incurred during the current or any prior year, and
  2. To the extent not needed for that purpose, allocated to its patrons on a patronage basis and any amount so allocated be included as part of the patronage capital to be allocated to the accounts of the patrons in an equitable manner as approved by the Board of Directors.
  3. Credited to a non-allocated capital account for all non-operating sources of income not collected from members for telecommunications or information services. This account may be re-allocated in accordance with "(a)" and "(b)" from time to time based on the needs of the cooperative.

In the event of dissolution or liquidation of the Cooperative, after all outstanding indebtedness of the Cooperative shall have been paid, outstanding capital credits shall be retired without priority on a pro rata basis before any payments are made on account of property rights of members. If, at any time prior to dissolution or liquidation, the Board of Directors shall determine that the financial condition of the Cooperative will not be impaired thereby, the capital then credited to patrons' accounts may be retired in full or in part. Any such retirements of capital shall be determined by the Board of Directors, based on a percentage of the year or combination of years selected for retirement.

Notwithstanding any other provision of these Bylaws, the Board of Directors, at its discretion, shall have the power at any time upon the death of any patron, if the legal representatives of the patron’s estate shall request in writing that the capital credited to any such patron be retired prior to the time such capital would otherwise be retired under the provisions of the Bylaws, to retire capital credited at a discounted rate to any such patron immediately upon such terms and conditions as the Board of Directors, acting under policies of general application, and the legal representatives of such patron’s estate shall agree upon, provided, however that the financial condition of the Cooperative will not be impaired thereby.

All amounts of capital allocated to patrons but retained by the Cooperative after retirements on a discounted basis shall be considered a contribution of capital to the Cooperative and part of the “net savings” of the Cooperative. “Net Savings” of the Cooperative will not be reallocated as excess margins to any former or current Cooperative patrons, but rather be classified as permanent equity of the Cooperative.

The patrons of the Cooperative, by dealing with the Cooperative, acknowledge that the terms and provisions of the Certificate of Incorporation and Bylaws shall constitute and be a contract between the Cooperative and each patron, and both the Cooperative and the patrons are bound by such contract, as fully as though each patron had individually signed a separate instrument containing such terms and provisions. The provisions of this article of the Bylaws shall be called to the attention of each patron of the Cooperative by posting in a conspicuous place, the Cooperative’s office, or by periodically including a summary of this provision of the Bylaws with a mailing to the Cooperative members.

View TriCounty Broadband Dial Tones issues. Please be patient, as download times may vary due to the size of the newsletter.

Past issues of Dial Tones and Cable Chat may be found by logging into Pay My Bill, click on Invoices and Payments, select the invoice date for the month of interest, click on View Notices.

The Annual Meeting of Members shall be held on the second Thursday evening in May.

The annual meeting shall be held each year at such place, within a county served by the Cooperative, as selected by the Board of Directors.

The date and location of the annual meeting shall be designated in the notice of the meeting.

The purpose of the annual meeting shall be the electing of Board of Directors members, presentation of reports for the previous fiscal year and transacting such other business as may come before the meeting.

It shall be the responsibility of the Board of Directors to make adequate plans and preparations for the annual meeting. Failure to hold the Annual Meeting of Members at the designated time shall not work a forfeiture or dissolution of the Cooperative.

Youth Opportunities

TriCounty Broadband is proud to provide opportunities for youth in our rural service area. For each of the opportunites, eligible student must be a permanent resident of a TriCounty Broadband customer's household whose primary residence or business is in the TriCounty Broadband service area.

Helping shape the leaders of tomorrow... Every year we send a rising sophomore, junior, or senior to the Youth Leadership Conference, usually held in White Lake, NC, in early summer. The conference focuses on helping youth build leadership skills while learning about cooperatives. For an application click here.

We also send a high school junior to the Foundation for Rural Service Youth Tour in Washington, D.C. The Youth Tour is held in early June and helps educate youth about rural telecommunications and the legislative process. They also tour many of Washington’s historical and cultural landmarks.

Area juniors are invited to write an essay on why they would like to represent TriCounty in our nation’s capital. Please contact your high school guidance counselor or TriCounty for more information.

All essays should be returned to TriCounty by the date on the application.

If you need an essay form, please pick one up at our business office or download from the Internet by clicking the following link:

Creating a brighter future for our community... TriCounty Broadband and the Foundation for Rural Service (FRS) are offering an annual college scholarship program to help further higher education among rural youth. As your local telecommunications service provider, it is our pleasure to offer this national scholarship program to students in our service area. Should your high school senior be selected to receive one of the 30 scholarships ($2,000 each), TriCounty Broadband will contribute an additional $500 to the scholarship award. Students may also be eligible for four FRS Staurulakis Family Scholarships valued at $5,000 each. Students who are majoring in math, science, engineering or medicine are given preference for the FRS Staurulakis Family Scholarships.

An independent team of reviewers in the educational field are selected to review the applications and select the winners based on specified criteria. Please note that preference will be given to students expressing an interest in returning to a rural area to work following graduation. Scholarship applications can be picked up at the TriCounty Broadband business office or high school guidance counselors' offices in mid-January. Click here to download application.

Return Your Applications to:
Tri-County Broadband
P.O. Box 520
Belhaven, North Carolina 27810
Call (252)964-8244 Monday through Friday, 8:00am to 4:30pm with any questions you might have.